Terms and Conditions for Returning Goods

Article 1. Definitions

1.1. Distance Contract – This agreement, deemed concluded between the Store and the Customer upon the placement of an order by the Customer on the website Garderobe.ge.
1.2. Store / Online Store – Garderobe.ge (LLC “Victoria-98”, Identification Number: 253070484).
1.3. Customer – An individual registered on the website of the Online Store who purchases products by placing an order remotely.
1.4. Item / Product – Goods offered for sale by the Store and displayed on the website.
1.5. Product Return – The Customer's right to return a product purchased remotely to the Online Store in accordance with the rules and conditions established under this Agreement.
1.6. Product Return Request Form – A form to be completed by the Customer, constituting a formal request for the return of a purchased product (see “Product Return Request Form”).

Article 2. General Conditions for Returning Goods Purchased Remotely

2.1. When a consumer purchases an item based on a distance contract or a contract concluded outside the business premises, the consumer has the right to withdraw from the distance contract and/or the off-premises contract within 14 calendar days without providing any reason. In such case, the consumer shall return the item to the "Store" at their own expense (including transportation, disassembly, and other related costs), provided that the value of the item exceeds 30 GEL.

Article 3. Right of Withdrawal from a Distance and/or Off-Premises Contract

3.1. Except for the exceptions established by the legislation of Georgia and Article 5 of this policy, the consumer has the right to withdraw from a distance and/or off-premises contract within 14 calendar days without providing any reason.
3.2. The period shall be calculated as follows:
a) In the case of a service contract – from the date of conclusion of the contract;
b) In the case of a sales contract – from the date the consumer or a third party designated by the consumer (other than the carrier) takes possession of the goods;
c) In the case of an order consisting of multiple lots or pieces – from the date the consumer or a third party designated by the consumer (other than the carrier) takes possession of the final item;
d) In the case of regular delivery of goods during a defined period – from the date the consumer or a third party designated by the consumer (other than the carrier) takes possession of the first item.
3.3. In the event of withdrawal by the consumer, the consumer shall not bear any costs (including delivery costs), except in cases where the consumer has chosen a delivery method more expensive than the standard delivery service offered by the "Store", or the value of the goods has decreased due to use that goes beyond what is necessary to determine the nature, characteristics, and functioning of the goods. The consumer shall not be liable for any decrease in the value of the goods if the "Store" has not provided full information about the legal right of withdrawal.
3.4. Withdrawal by the consumer from the distance contract shall automatically result in the withdrawal from any related contract and the restoration of the original condition.
3.5. The consumer is obligated to send the "Store", within the period specified in paragraph 1 of this Article, a completed withdrawal form or any other clear statement demonstrating the decision to return the goods. The burden of proof that the right of withdrawal was exercised within the prescribed timeframe rests with the consumer.
3.6. The consumer may exercise the right of withdrawal within the period established by paragraph 1 of this Article if the notice of withdrawal was sent to the "Store" before the expiration of the specified period. The burden of proof that the right of withdrawal was exercised in accordance with this Article rests with the consumer.
3.7. If the "Store" fails to provide the consumer with information regarding the right of return as established by law, the consumer may return the goods or services within 12 months from the expiration of the period defined in paragraph 1 of this Article.
3.8. If the "Store" provides the consumer with the information regarding the right of withdrawal within 12 months from the start of the withdrawal period as defined in paragraph 1 of this Article, the 7-day return period shall begin from the date the consumer receives said information.
 
Article 4. Exceptions to the Unconditional Right of Withdrawal

4.1. The consumer does not have the right to withdraw from the contract if:
a) The "Store" has fully performed the service provided for under the contract, the performance began with the consumer’s prior consent, and the consumer acknowledged that they would lose the right of withdrawal once the service was fully performed;
b) The contract concerns the supply of goods or services the price of which depends on fluctuations in the financial market beyond the control of the "Store", and such fluctuations occur within the withdrawal period established by law;
c) The supplied goods or services were made to the consumer’s individual specifications or are clearly personalized;
d) The goods supplied are perishable or have a short shelf life;
e) The goods were supplied in sealed packaging, the seal was broken after delivery, and the goods cannot be returned due to health protection or hygiene reasons;
f) The goods, due to their nature, were inseparably mixed with other items after delivery.

Article 5. Consequences of Withdrawal from the Contract

5.1. As a result of the withdrawal from the contract, all obligations undertaken by the parties under the distance or off-premises contract shall be terminated, and everything received by the parties in connection with the performance of the contract shall be returned to the respective party.
5.2. In the event of withdrawal, the "Store's" rights and obligations are as follows:
a) The "Store" shall reimburse the consumer for all payments made, including, where applicable, the amount paid for standard delivery, without undue delay and no later than 14 calendar days from the date the notice of withdrawal was received.
The "Store" is not obligated to refund any additional costs incurred due to the consumer's choice of a delivery method more expensive than the standard delivery option offered by the "Store".
b) The reimbursement shall be made using the same payment method as used by the consumer, unless the consumer explicitly agrees to another method and it does not involve any additional costs for the consumer.
c) In the case of withdrawal from a sales contract, the "Store" may withhold the reimbursement until it has received the returned goods or until the consumer has provided proof of having sent back the goods, whichever occurs earlier — unless the "Store" has agreed to collect the goods itself.
5.3. In the event of withdrawal, the consumer’s rights and obligations are as follows: 
a) The consumer shall return the goods to the "Store" or to a third party designated by the "Store" without undue delay and no later than 7 calendar days from sending the notice of withdrawal, unless the "Store" has agreed to collect the goods itself.
b) The consumer shall bear only the direct costs associated with returning the goods, except when the "Store" has agreed to cover these costs or when the consumer was not informed that such costs would arise in the event of a return. In the case of an off-premises contract where the goods are delivered to the consumer’s home, the "Store" is obligated to collect the goods at its own expense if, due to the nature of the goods, they cannot be returned by post.
5.4. The goods to be returned must be delivered to the following addresses:
• ZEGNA Store – 50/1 Rustaveli Ave., Tbilisi – 10:30–20:30
• BOSS Store – 37 Rustaveli Ave., Tbilisi – 10:30–20:30
• GARDEROBE Store – 50/1 Rustaveli Ave., Tbilisi – 10:00–20:30
• HUGO Store – 70 Vazha-Pshavela Ave., CITY MALL, Tbilisi – 10:00–22:00
• PAUL&SHARK Store – 70 Vazha-Pshavela Ave., CITY MALL, Tbilisi – 10:00–22:00
• GENTLEMAN Store – 10 Vazha-Pshavela Ave., Tbilisi – 10:30–20:30
To submit a withdrawal request, the consumer must complete a return form or contact Garderobe.ge using one of the following official communication channels:
• Email: garderobemeta@victoria98.com.ge 
• Phone: +995 595 505 185
• Garderobe Facebook Messenger
The return form must include the following information:
(See the form titled: "Request Form for Return of Goods")
- Consumer’s full name (first and last name)
- Consumer’s address
- Consumer’s email address
- Date of order
- Date of receipt of the order
- Date of form completion